Here you can find many answers to common questions. If it’s unclear, doesn’t answer your question or doesn’t apply to your situation, please drop a line or give a phonecall.
My insurance covers everything for you, including liability, damage, road assistance and a replacing camper van or motorhome. So you are covered in case of damage to others, damage to the vehicle or mechanical trouble.
Before departure you pay a deposit of €1000 to be returned after your return. Your liability is limited to this amount. It may be a good idea to have a travel insurance yourself.
Included is one bottle of gas. Excluded is diesel: please fill up right before return.
Excluded are camping fees, parking fees, traffic fines, tolls and the first €1000 of damage.
After your booking request you will receive an invoice within two business days. 40% initial payment confirms your reservation. 60% completing payment is due one month before departure. Your deposit of €1000 is due one week before departure.
For now, bank transfers are the one payment method. More convenient ways will be made possible in the coming months.
Driving license and passport
The person who makes the reservation must have a driving license, which I want to see and copy upon departure. It must be valid for cars, so in Europe this is category B. I don’t mind what country or state has issued your license.
The insurance company requires both a driving license and a passport. So before departure I need to photograph both your valid license and passport.
Please return with a clean van. It is possible to have me or my friends clean for €45 per hour. Please tell me up front if you want me to clean, as this helps for planning my day.
The policy of don’t ask, don’t tell means it’s fine to take your pet with you as long as the van is cleaned afterwards.
Driving throughout all of Europe and parts of Asia and Africa is fine. If you have plans for driving into Africa or Asia, please contact me up front. I am willing to help you.
Insurance covers just these countries: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, Turkey and Ukraine. Insurance doesn’t cover Azerbeidzjan, Iran, parts of Cyprus not gouverned by the gouvernment of the Republic of Cyprus, parts of Serbia not gouverned by the gouvernment of Serbia.
30% Last minute discount
When your booking is up to eight days before departure, I am happy to give you a 30% discount. Please select the option ‘last minute discount applies’ in the booking form and you can see the price adjusts. When you are going to leave later than than eight days from now, please don’t select this option, as last minute discount doesn’t apply for your reservation.
Cancellation normally means Kazoo Campers can’t let the van, or only with high discounts. Hence it may be suggested to have an appropriate travel insurance. At timely notice of your cancellation we always try to find a suitable solution.